Our two Partners, Gary Naylor and Ken Hanning have extensive Industry experience with FSCS claims: Gary as an IFA for many decades, and Ken working on the provider side of financial services.
We have used this experience and expertise to achieve superb results for clients. For example, we have to date won 82% of FSCS claims – well above their most recently published average.
We have also dramatically reduced timescales for clients. Our research and investigation work has had many powerful results, not simply higher than average awards for clients, but also overturning previously rejected claims. Giving your clients access to our experience and successful track record is a positive step.
As you may know, the impact of Financial Conduct Authority (FCA) regulation on financial services claims management activities will affect all regulated advisers.
The following activities will now come under the FCA’s regulation of claims management work.
Giving clients guidance on the merits of a claim;
Explaining and assisting the process for making a claim;
Explaining how to present a claim;
and Explaining how to appeal against decisions
– will all fall under FCA regulation. Advice firms will either have to apply for claims management regulation permissions, or refer clients to experienced firms like ours, or not get involved in claims management activities.
Of course the best advice is normally for clients to pursue their own claims - either directly against an advice firm, or via the Financial Ombudsman Service (if their direct claim is rejected), or via the Financial services Compensation Scheme (FSCS) if the advice firm has ceased to trade.
However some claims can be complex and require detailed research to obtain evidence, and then forensic analysis of that evidence to determine whether a valid claim may exist.
Our experience of the FSCS claims process is that it can take a lot longer than clients usually anticipate. The FSCS themselves suggest that you should allow up to 6 months for them to process your claim. We undertake a great deal of evidence preparation and and submission work to foreshorten this timescale. Indeed we have won some recent claims within 4-6 weeks of submission.
Our success rate and award amounts are tracking well ahead of average FSCS figures as published by them
We should be clear that this is all that we do. we do not pursue any other form of claims – for example we don’t do PPI etc.
This is important to us. Our business model is established to accept clients that are referred to us by their adviser, or who find us via Google searches etc.
We do not, and we never have, bought data lists. we have never been involved in cold calling, or sending text messages or emails directly to potential clients. That would be against our ethics and standards.
You can call Partners Gary Naylor or Ken Hanning directly on 0800 254 5066 to discuss our introducers terms, or email either of them here: